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COMMUNITY: City Hall in the News

City Hall in the News: City of Burnet Online Newsletter

City of Burnet Texas


The City of Burnet, P.O. Box 1369, Burnet, Texas 78611 1001 Buchanan Drive, Suite 4
(512) 756-6093, FAX (512) 756-8560


Golf Pro, Doug Fipps, congratulates Jon on his retirement.

Jon Lahmon recently retired from the City of Burnet.  Jon worked for the City for 15 years and was the Assistant Golf Professional at Delaware Springs Golf Course.


A reception was held for Jon on September 29 at the Burnet Fire Station #1. 




The City of Burnet has scheduled the fall Citywide Clean Up for Saturday, October 17, 2015 at South Westfall and Cemetery Streets.  Collections will begin at 7:30 a.m. and finalize at 2:00 p.m. or until all containers are filled. 


City of Burnet crews will be periodically picking up brush from the curbside in the three weeks preceding the event.  Brush pickups are not scheduled.  Customers just need to place the brush at the curb and it will be picked up as crews are available.  Brush does not have to be bundled or cut into specific lengths.


Click here for a flyer on the event. 


Austin Water and the Lower Colorado River Authority (LCRA) will hold a free water conservation technical workshop on September 25, 2015 for industrial, commercial and institutional customers and facility managers on water saving measures, technologies, and rebate programs.  The meeting will be held at LCRA’s Red Bud Center, 3601 Lake Austin Blvd., Austin, Texas, from 8:30 a.m. to 3:30 p.m.  A map and directions to the Red Bud Center can be found at this link:


Please RSVP to Mark Jordan not later than September 18, 2015 so we can ensure we have a place for you at this event.  Lunch will be provided only to those who have timely RSVPed. 


Topics at the meeting will include:


  • Weather Outlook and Lake Level Projections (Bob Rose, LCRA)
  • UT’s Irrigation Dashboard (Markus Hogue, UT)
  • New Commercial and Multi-family rebate for irrigation system upgrades including central irrigation computer control systems (David Turnage, AWU)
  • PACE in Travis County (Jonathan Blackburn, Texas PACE)
  • “Going Off the Grid” - Using Auxiliary Water (Reclaimed, Graywater, Rainwater, AC Condensate) in Commercial Facilities (Robert Stefani, AWU)
  • New and Emerging Innovative Conservation Strategies for the ICI Sector (Bill Hoffman, PE, H.W. (Bill) Hoffman & Associates,  LLC)
  • AWU and LCRA Commercial Incentive Program Overview (Mark Jordan AWU/Brett Briant LCRA)
  • Red Bud Center Green Features (Brett Briant, LCRA)

 Staff from Austin Energy and Texas Gas Company will also have informational booths and be available at the workshop to answer questions about their conservation incentive programs. 


After the meeting, make sure to check out Red Bud Center’s many innovative water and energy efficiency features and the outdoor interpretive displays on LCRA’s Highland Lakes system.  The Red Bud Center  received a Platinum certification by the U.S. Green Building Council’s Leadership in Energy and Environmental Design (LEED).  Compared to other office buildings of its size (35,000 square feet), Redbud Center uses:

  • 32 percent less energy.
  • 81 percent less water in the building.
  • 78 percent less water for landscape irrigation.

Redbud Center also houses the LCRA River and Emergency Operations Centers.


 For more information about the workshop, please contact Mark Jordan, Austin Water, at (512) 974-3901 or Brett Briant, LCRA, at 1-800-776-5272, ext. 4775




Burnet citizens have reported receiving telephone calls, claiming to be from the City of Burnet, telling them that they are past due on their utility bills and that unless they provide private banking information to “pay” the utility bill that their utilities will be terminated.  The caller is very aggressive and insists that they must make a payment immediately.  In at least one case, the citizen has received a letter in the mail which appears to be from the City of Burnet warning them of a pending cut-off.


The City of Burnet sends out past due notices on the 21st of each month and will never call a citizen demanding payment over the phone.  Citizens who have received a call or suspicious notice should contact the Burnet Police Department immediately at (512) 756-6404.  They should never provide personal banking information to someone they do not know especially over the phone.  To check the status of their utility account citizens can either go online to, click on ONLINE SERVICES and log-in using a secure password that they create, or they can call the utility department at (512) 756-6093.




The City of Burnet now offers a Text Message program whereby citizens can text the keyword "Burnet" on their cell phone to 95577 to opt-in to receive information on events going on around Burnet. Upon opting in, citizens may receive approximately four messages per month.  Citizens may text the word "STOP" at any time to cancel the subscription.  Please see the Opt-in Terms below:


Opt-in Terms: Summary Terms & Conditions: Our mobile text messages are intended for subscribers over the age of 13 and are delivered via USA short code 95577. You may receive up to 4 message(s) per month of text alerts. Message & Data Rates May Apply.


This service is available for phones with text messaging capabilities, and subscribers on AT&T, Verizon  Wireless, T-Mobile®, Sprint, Virgin Mobile USA, Cincinnati Bell, Centennial Wireless, Unicel, U.S. Cellular®, and Boost. For help, text HELP to 95577, email, or call +1 512-715-3217. You may stop mobile subscriptions at any time by text messaging STOP.






Due to the severity of the drought and in response to a request by the Lower Colorado River Authority (LCRA), the City has begun making plans to reduce its demand on surface water of Lake Buchanan.  Based on current conditions, the City anticipates additional mandatory requirements may be instituted this summer which would require a minimum 20% reduction.  Over the last several years, the City has proactively invested in its groundwater production capabilities to provide an alternate source of water during emergency situations, such as the extreme drought conditions we are currently facing.  The City has tested all wells for compliance with the Texas Commission on Environmental Quality regulations and anticipates transitioning many of our customers over to well water on or about June 3rd.  The attached map indicates the approximate area of the city served by well water. 


Customers may notice a difference in their water during this time, as well water has a higher concentration of calcium than surface water which may be noticeable when brewing coffee, washing dishes, and during other water uses. Hand drying dishware may help with spotting. 


The City will be monitoring groundwater levels closely and may need to transition back to surface water for routine tank maintenance later in the spring or if groundwater levels fall below acceptable levels.  At this time, the city intends to utilize well water until lake levels recover or until mandatory restrictions are lifted.


    All of town from 1st Street to Hamilton Creek Manor and from Coke Street to Post Mountain Rd including but not limited to:
    • Oaks West
    • Oak Street
    • Hamilton Street
    • Sherrard Street area
    • Fannin Street area
    • Hamilton Creek Drive
    • Shady Grove subdivision
    • Heritage Valley subdivision
    • Downtown
    • All the schools EXCEPT for the high school





(Click on the CodeRED logo above to register)

The City of Burnet, has implemented a new emergency mass notification system. The previous system "One Call" (OCN) will now be replaced with "Code RED". Residents who were registered with OCN have been transferred to the new CodeRED system. However, citizens who want to be included on the CodeRED Weather Warnings (notifications of dangerous weather) and other general information notifications (like Boil Water Notices) are encouraged go to the website and register their current contact information, including cell phone numbers, business and home telephones, as well as email addresses and text addresses where they would like to receive notifications, through the system’s Citizen Enrollment Notification page. Although residents are guaranteed to receive emergency notifications upon enrollment, they may opt-out of receiving a variety of other general notifications that may include road work, boil water notices and community announcements. To ensure you are included in the new CodeRED database, click on the CodeRED logo above and register your information. You will be given the option to receive weather and general notifications.  If you need help in filling out the registration form, contact Barbara at (512) 756-2402, Tuesday through Friday from 8 a.m. until 5 p.m.  As always, your mobile service provider may charge for text messaging, depending upon the plan you have.  Click here for a video on CodeRED Weather Warnings. 

Citizens who sign up for notifications should add the CodeRED Caller ID numbers to their phone systems so that they will know when the call is coming from CodeRED.  The emergency CodeRED Caller ID is 866-419-5000 and the General Notification Caller ID is 855-969-4636.

As a new feature, smart-phone users can download the CodeRED Mobile Alert application. The Mobile Alert app provides users geo-based public safety alerts that impact them at their current location. The app provides an additional method for the City of Burnet to communicate messages to not only local residents, but also to those traveling through the area. “Once you sign up, even if you travel to another CodeRED community, you will be able to access those alerts as well,” said David Vaughn, Burnet City Manager. “This is a really useful and unique feature that we are excited to begin using in the near future,” he added.  The CodeRED mobile application can be found where most smart-phone applications are found.


Click HERE for a list of the most recent notices that went out. THESE ARE NOT NECESSAIRLY CURRENTLY IN EFFECT. 






The City now offers citizens the opportunity to be the first to receive important announcements when they occur through Facebook and Twitter.  These announcements will include such things as boil water notices, police and fire notices, power outage notices and other City related notices.  It will not be used for advertising.  Citizens can login to their own Facebook account and search for "City of Burnet".  Find City of Burnet on Twitter and "follow" us to receive automatic announcements to your computer or cell phone.  Note:  There are two "City of Burnet" Facebook accounts but only one is the official page.


Online Payments and Account Information Now Available

The City now offers online account information and the ability to make payments for utility bills, airport leases and municipal court payments through the internet.  Citizens can set up a login account and access their utility bill or airport lease statement, view their current and past consumption and payment history, compare their current usage to prior years, and even make payments using a credit or debit card.

In addition, persons who have business with the Burnet Municipal Court can, in most cases, enter a plea and pay citations online using a credit or debit card.  There are some citations that cannot be paid online or that require the citizen to see the judge before payment can be made.

The online center can be obtained from the Home page, the Utilities page, the Airport page, and the Finance page of the web site by clicking on the ONLINE SERVICES link.  The utilities part of the payment options requires the citizen to create an account and to login but the municipal court side does not.  A small fee is charged for making online payments.

CLICK HERE for help using the online services.


Your Opinion Matters

The City of Burnet has established several short surveys for citizens to complete regarding a number of important issues in the City.  The surveys were created and posted in June of last year but have been reset in January to provide a new set of data. Citizens are urged to complete the surveys by clicking here and choosing which surveys they are interested in. No matter which survey citizens choose to complete, they should also complete the Demographics survey once.  The other surveys should be completed only one time by each citizen.  Results are collected and analyzed in calendar year cycles. 

City of Burnet Texas
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City of Burnet
P.O. Box 1369 | 1001 Buchanan Drive, Suite 4
Burnet, TX 78611

(512) 756-6093 | Fax (512) 756-8560

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