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City Hall in the News: City of Burnet Online Newsletter

City of Burnet Texas


The City of Burnet, P.O. Box 1369, Burnet, Texas 78611 1001 Buchanan Drive, Suite 4
(512) 756-6093, FAX (512) 756-8560


The provider for solid waste and recycling services will change from Progressive to ACDI (Al Clawson Disposal, Inc.) effective November 1, 2016.


The most obvious change that customers will notice is that the garbage carts will now be blue and the recycling carts will be green. 


Other changes, which may include pickup days and  recycling services, will be provided as the implementation time nears.  Customers are encouraged to watch the City website for more information at  Information will also be provided through the utility bills.





 The Burnet City Council has approved extending certain building permit fee waivers through December 31, 2016.  The waivers were slated to expire September 30, 2016.


In other related action, Council approved waiving building permit fees, standard tap fees, standard sewer tap fees and standard electrical connection fees for new single family and multi-family zoned as R-2 and R-2A (duplexes) located in the designated Neighborhood Empowerment Zones.  No expiration date has been set for these waivers.


For areas outside the NEZs, Council approved waivers of the fees on a sliding scale from January 1, 2017 through December 31, 2018.


Impact Fees are also affected by the  ruling.  Water and wastewater impact fees within the NEZs are  also waived with impact fees outside the NEZs waived on the same sliding scale as the building fees.


The Burnet City Council recently authorized protecting certain city roadways from heavy truck traffic.  North Hill Street between Highway 29 and FM 963 and Pecan and Coke Streets between Highway 281 and Highway 29 have been named as the protected streets.  According to the ordinance, heavy truck means “any  motor  vehicle  designed,  used  or  maintained primarily  for  the  transportation  of  property,  including  truck  tractors, road  tractors,  trailers, semi-trailers, pole  trailers, and special mobile  equipment." 


There are, however, exceptions to the restriction.  These include emergency vehicles, school busses, light trucks, or heavy trucks being driven to seek service or repairs at a facility that engages in the business or repairs of commercial motor vehicles, or that are being driven to or from home, or to fulfill a local commercial obligation to a buyer or seller at a given destination, or when the street is the only route to a destination.



Burnet citizens have reported receiving telephone calls, claiming to be from the City of Burnet, telling them that they are past due on their utility bills and that unless they provide private banking information to “pay” the utility bill that their utilities will be terminated.  The caller is very aggressive and insists that they must make a payment immediately.  In at least one case, the citizen has received a letter in the mail which appears to be from the City of Burnet warning them of a pending cut-off.


The City of Burnet sends out past due notices on the 21st of each month and will never call a citizen demanding payment over the phone.  Citizens who have received a call or suspicious notice should contact the Burnet Police Department immediately at (512) 756-6404.  They should never provide personal banking information to someone they do not know especially over the phone.  To check the status of their utility account citizens can either go online to, click on ONLINE SERVICES and log-in using a secure password that they create, or they can call the utility department at (512) 756-6093.



The City of Burnet now offers a Text Message program whereby citizens can text the keyword "Burnet" on their cell phone to 95577 to opt-in to receive information on events going on around Burnet. Upon opting in, citizens may receive approximately four messages per month.  Citizens may text the word "STOP" at any time to cancel the subscription.  Please see the Opt-in Terms below:


Opt-in Terms: Summary Terms & Conditions: Our mobile text messages are intended for subscribers over the age of 13 and are delivered via USA short code 95577. You may receive up to 4 message(s) per month of text alerts. Message & Data Rates May Apply.


This service is available for phones with text messaging capabilities, and subscribers on AT&T, Verizon  Wireless, T-Mobile®, Sprint, Virgin Mobile USA, Cincinnati Bell, Centennial Wireless, Unicel, U.S. Cellular®, and Boost. For help, text HELP to 95577, email, or call +1 512-715-3217. You may stop mobile subscriptions at any time by text messaging STOP.






Due to the severity of the drought and in response to a request by the Lower Colorado River Authority (LCRA), the City has begun making plans to reduce its demand on surface water of Lake Buchanan.  Based on current conditions, the City anticipates additional mandatory requirements may be instituted this summer which would require a minimum 20% reduction.  Over the last several years, the City has proactively invested in its groundwater production capabilities to provide an alternate source of water during emergency situations, such as the extreme drought conditions we are currently facing.  The City has tested all wells for compliance with the Texas Commission on Environmental Quality regulations and anticipates transitioning many of our customers over to well water on or about June 3rd.  The attached map indicates the approximate area of the city served by well water. 


Customers may notice a difference in their water during this time, as well water has a higher concentration of calcium than surface water which may be noticeable when brewing coffee, washing dishes, and during other water uses. Hand drying dishware may help with spotting. 


The City will be monitoring groundwater levels closely and may need to transition back to surface water for routine tank maintenance later in the spring or if groundwater levels fall below acceptable levels. 


    All of town from 1st Street to Hamilton Creek Manor and from Coke Street to Post Mountain Rd including but not limited to:
    • Oaks West
    • Oak Street
    • Hamilton Street
    • Sherrard Street area
    • Fannin Street area
    • Hamilton Creek Drive
    • Shady Grove subdivision
    • Heritage Valley subdivision
    • Downtown
    • All the schools EXCEPT for the high school





(Click on the CodeRED logo above to register)

The City of Burnet, has implemented a new emergency mass notification system. The previous system "One Call" (OCN) will now be replaced with "Code RED". Residents who were registered with OCN have been transferred to the new CodeRED system. However, citizens who want to be included on the CodeRED Weather Warnings (notifications of dangerous weather) and other general information notifications (like Boil Water Notices) are encouraged go to the website and register their current contact information, including cell phone numbers, business and home telephones, as well as email addresses and text addresses where they would like to receive notifications, through the system’s Citizen Enrollment Notification page. Although residents are guaranteed to receive emergency notifications upon enrollment, they may opt-out of receiving a variety of other general notifications that may include road work, boil water notices and community announcements. To ensure you are included in the new CodeRED database, click on the CodeRED logo above and register your information. You will be given the option to receive weather and general notifications.  If you need help in filling out the registration form, contact Barbara at (512) 756-2402, Tuesday through Friday from 8 a.m. until 5 p.m.  As always, your mobile service provider may charge for text messaging, depending upon the plan you have.  Click here for a video on CodeRED Weather Warnings. 

Citizens who sign up for notifications should add the CodeRED Caller ID numbers to their phone systems so that they will know when the call is coming from CodeRED.  The emergency CodeRED Caller ID is 866-419-5000 and the General Notification Caller ID is 855-969-4636.

As a new feature, smart-phone users can download the CodeRED Mobile Alert application. The Mobile Alert app provides users geo-based public safety alerts that impact them at their current location. The app provides an additional method for the City of Burnet to communicate messages to not only local residents, but also to those traveling through the area. “Once you sign up, even if you travel to another CodeRED community, you will be able to access those alerts as well,” said David Vaughn, Burnet City Manager. “This is a really useful and unique feature that we are excited to begin using in the near future,” he added.  The CodeRED mobile application can be found where most smart-phone applications are found.


Click HERE for a list of the most recent notices that went out. THESE ARE NOT NECESSAIRLY CURRENTLY IN EFFECT. 







The City now offers citizens the opportunity to be the first to receive important announcements when they occur through Facebook and Twitter.  These announcements will include such things as boil water notices, police and fire notices, power outage notices and other City related notices.  It will not be used for advertising.  Citizens can login to their own Facebook account and search for "City of Burnet".  Find City of Burnet on Twitter and "follow" us to receive automatic announcements to your computer or cell phone.  Note:  There are two "City of Burnet" Facebook accounts but only one is the official page.

Online Payments and Account Information Now Available

The City now offers online account information and the ability to make payments for utility bills, airport leases and municipal court payments through the internet.  Citizens can set up a login account and access their utility bill or airport lease statement, view their current and past consumption and payment history, compare their current usage to prior years, and even make payments using a credit or debit card.

In addition, persons who have business with the Burnet Municipal Court can, in most cases, enter a plea and pay citations online using a credit or debit card.  There are some citations that cannot be paid online or that require the citizen to see the judge before payment can be made.

The online center can be obtained from the Home page, the Utilities page, the Airport page, and the Finance page of the web site by clicking on the ONLINE SERVICES link.  The utilities part of the payment options requires the citizen to create an account and to login but the municipal court side does not.  A small fee is charged for making online payments.

CLICK HERE for help using the online services.


Your Opinion Matters

The City of Burnet has established several short surveys for citizens to complete regarding a number of important issues in the City.  The surveys were created and posted in June of last year but have been reset in January to provide a new set of data. Citizens are urged to complete the surveys by clicking here and choosing which surveys they are interested in. No matter which survey citizens choose to complete, they should also complete the Demographics survey once.  The other surveys should be completed only one time by each citizen.  Results are collected and analyzed in calendar year cycles. 

City of Burnet Texas
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City of Burnet
P.O. Box 1369 | 1001 Buchanan Drive, Suite 4
Burnet, TX 78611

(512) 756-6093 | Fax (512) 756-8560

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