Recovery Steps for Citizens & Business Owners

1. Prioritize Safety

  • Avoid entering flooded buildings until cleared by authorities.

  • Watch for electrical hazards, gas leaks, and structural damage.

  • Use protective gear when cleaning up debris or handling contaminated materials.

2. Document Damage

  • Take photos and videos of all damage before beginning cleanup or repairs.

  • Keep records of damaged items, including approximate value and purchase date if known.

3. Report Flood Damage

  • Residents and Businesses: Report flood-related damage to your local emergency management office or online at

    https://damage.tdem.texas.gov

  • This helps determine local needs and potential disaster assistance.

4. Contact Your Insurance Provider

  • Notify your homeowner’s, renter’s, or business insurance carrier as soon as possible.

  • If you have flood insurance, file a claim through the National Flood Insurance Program (NFIP) at

    https://www.floodsmart.gov

5. Begin Cleanup Safely

6. Seek Assistance

  • Monitor city and county updates for available recovery resources.

  • Check for local, state, or FEMA disaster recovery centers if a disaster declaration is made.

  • If you were displaced or otherwise impacted by the flood and are in need of assistance, please reach out to The Ark of the Highland Lakes. They are available to help individuals and families in need during this time.

    Contact them at (325) 423-3662 or visit www.arkofhighlandlakes.org.

7. Stay Informed

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